Shipping
We ship worldwide, from a single seal upwards, at one flat shipping rate — the same fixed charge for every order, to every country. The exact amount is shown at checkout before you pay, and nothing is added after that. Popular sizes ship from stock; less common sizes are sourced to order, which is why we quote the same dispatch window for everything.
| Details | |
|---|---|
| Where we ship | Worldwide. If your country appears at checkout, we ship there. |
| Shipping cost | One flat rate worldwide — the same fixed charge per order, whatever the size of the order and wherever it is going. Shown at checkout before payment. |
| Dispatch time | Within 72 hours of payment. Common sizes leave from stock; sizes we source to order are still on their way inside the same window. |
| Tracking | A tracking number is emailed to you as soon as your order ships. See Track Your Order. |
| Delivery time | Varies by destination and local customs clearance. The tracking page shows the current estimate once the parcel is moving. |
| Customs & duties | We handle packing and dispatch only. Any import duties, taxes or clearance fees charged by your country’s customs are the buyer’s responsibility and are not included in our prices or shipping charge. |
Returns & replacements
Our responsibility is simple: if the fault is ours, we fix it at our cost. If it is not, the costs stay with the buyer. Here is exactly how that works:
Wrong or damaged item — our fault, our cost
Email rubberseal@aliyun.com within 14 days of delivery with your order number and a photo of what arrived. If we sent the wrong item or it was damaged in transit, we ship a replacement or refund you — your choice, and we cover all costs.
Ordered the wrong size — please measure before ordering
Choosing the correct size is the buyer’s responsibility, and seals ordered incorrectly cannot be returned or exchanged at our cost. Two free tools make a wrong order unlikely: our measuring guide, and a quick message with your shaft and bore numbers — we confirm sizes before you buy, at no charge.
Any return we have not caused
If we agree to accept a return for a reason that is not our fault — for example a changed requirement — the return postage and any costs involved are paid by the buyer, and items must arrive unused and in their original condition.
Payment & security
All orders are priced and charged in US dollars. We accept PayPal — and you do not need a PayPal account: major credit and debit cards are accepted through PayPal’s guest checkout. Your card details never touch our site, and PayPal’s buyer protection covers every purchase. More payment options are on the way.
Common questions
Can you ship faster than standard post?
For urgent breakdowns, ask before ordering — we can quote express courier options by weight and destination. Contact us →
Do I pay customs fees?
Import rules are set by your country, not by us. Any duties, taxes or clearance fees that apply are charged by your customs authority and paid by the buyer — they are not part of our prices or our flat shipping rate.
How long do I have to report a problem?
14 days from delivery for wrong or damaged items. Not sure a listed size will fit before you order? Send us your measurements first — pre-sale size checks are free and save everyone a return.
Small parts, straight answers
Shipping here is one flat rate worldwide — the same fixed charge for any order, to any country, shown on the checkout page before you commit. Orders dispatch within 72 hours with tracking by email, payment runs through PayPal in US dollars with buyer protection on every order, and if anything arrives wrong or damaged through our fault, one email with a photo starts the replacement at our cost. That is the whole policy: no small print needed.