Help Center
Answers to the questions we hear most — ordering, shipping, payment, returns and finding the right seal. Can’t find your answer? Talk to a human below.
Ordering
How do I find my seal?
Measure the shaft diameter, housing bore and width of your old seal in millimetres, then type the numbers into the size search on the homepage. Our measuring guide walks you through it in two minutes.
Is there a minimum order quantity?
No. One piece is a perfectly normal order — most of our customers are repair shops buying exactly the seal they need.
Can I order several different sizes in one order?
Yes. Add each size to your cart separately and check out once — they ship together in one parcel.
The size I need is not listed. Can you get it?
Very likely. We source special dimensions weekly — send us the size (ID × OD × width and compound) and we will reply with price and lead time.
I only have a brand part number, not a size.
Use our free cross-reference service: send the OEM part number (SKF, Freudenberg, NOK, Corteco…) and we will match it to a seal we stock.
Shipping & delivery
How much is shipping?
Shipping is calculated at checkout based on the weight of your order and the destination country — you always see the exact cost before you pay. No hidden handling fees.
How fast do you dispatch?
Orders leave our warehouse within 48 hours on working days. You receive a tracking number by email as soon as the parcel is on its way.
How long does delivery take?
It depends on the destination and the shipping method you choose at checkout — the estimated timeframe is shown next to each option before you pay.
Where can I track my parcel?
Click the tracking link in your dispatch email, or use the Track Order page anytime.
Payment
Which payment methods do you accept?
We accept PayPal — you can pay with your PayPal balance or with a credit/debit card through PayPal’s guest checkout, no PayPal account required. All prices are in US dollars.
Is paying by card through PayPal safe?
Yes. The payment is processed entirely by PayPal — we never see or store your card details.
Returns & problems
I ordered the wrong size. What can I do?
Contact us before you install the seal — unused seals in original condition can be exchanged or returned. Returns policy →
My seal arrived damaged or wrong.
Send us a photo of what you received within 14 days and we will send a replacement or refund you — your choice, no lengthy forms.
The seal failed shortly after installation.
Tell us the application (machine, medium, temperature) and send a photo of the failed seal. Often the cause is the wrong compound for the media — we will identify it and make it right.
Products & sizing
How do I measure my old seal?
Three numbers: shaft diameter (= ID), housing bore (= OD), seal width. Our step-by-step guide shows exactly where to measure.
Which rubber compound do I need?
NBR covers most oil and grease applications. For heat choose FKM, for water/steam EPDM, for aggressive chemicals PTFE. Full comparison in the material guide.
My application is demanding — high pressure, high speed or unusual media.
Send us your working conditions (medium, temperature, pressure, shaft speed) and we will recommend a suitable seal and source it if needed. Special requirements are welcome. Tell us your requirements →
Account
How do I create an account?
Click Sign In → Create an account, enter your email, and verify the 6-digit code we send you. Your password is emailed to you — change it anytime in your account page.
I forgot my password.
Use Forgot password: verify your email with a code and set a new one in under a minute.
Do I need an account to order?
No — guest checkout works. An account just makes reorders faster and keeps your addresses and order history in one place.
Still stuck? Talk to a human.
Send us your question, a photo of your old seal, or your working conditions. We answer every message — usually within one working day.