Privacy Policy

1. Overview

This policy explains what information Oil-SEAL collects when you browse, register or order, why we collect it, who we share it with, and the choices you have. The short version: we collect only what is needed to take your order and deliver it, we never see your card details, and we never sell your data to anyone.

2. What we collect

• Account details: your email address (which is also your sign-in), and a password that is stored only in encrypted form.
• Order details: your name, delivery address, phone number, the items you order, and your order history.
• Messages: anything you send us by email, WhatsApp or our contact form, including photos you share for seal identification.
• Technical data: standard server logs (IP address, browser type, pages visited) used to keep the site secure and working.

3. Payments

Payments are processed entirely by PayPal. We never see, collect or store your card number or PayPal password — PayPal tells us only that the payment succeeded, along with the details needed to ship your order. PayPal’s own privacy policy governs the data it processes.

4. How we use your information

• To process and deliver your orders, and send order emails (confirmation, tracking, account details).
• To answer your questions and provide pre-sale size checks and after-sale support.
• To keep the site secure and prevent fraud.
• To meet legal and tax record-keeping obligations.

We do not send marketing newsletters and we do not sell, rent or trade your personal information.

5. Who we share it with

• PayPal — to process your payment.
• Shipping carriers — your name, address and phone number, as required to deliver the parcel.
• Service providers — our website hosting and email delivery providers, who process data only to run this site.

We do not share your information with anyone else unless required by law.

6. Cookies

This site uses a small number of functional cookies — for example to keep your cart contents and keep you signed in. We do not use advertising or cross-site tracking cookies. Details are on our Cookie Settings page.

7. How long we keep it

Order records are kept as long as tax and accounting rules require. Account information is kept while your account exists. Emails and chat messages are kept as long as needed to support you and handle any follow-up orders.

8. Your rights and choices

You can ask us at any time to: show you the personal data we hold about you, correct it, export your order history, or delete your account and personal data (subject to records we must keep by law). Email rubberseal@aliyun.com from the address you used with us and we will action it.

9. Security and changes

Passwords are stored encrypted, connections to this site are encrypted over HTTPS, and access to order data is limited to the people who process your order. If we change this policy, the updated version will be posted on this page with a new date. Questions: rubberseal@aliyun.com.